Posterous theme by Cory Watilo

Filed under: Creativity

Pinterest and Crisis Communications in PR

Pinterest is a rising star in social media thanks to its unique visual elements and social sharing dynamics. The network recognized a niche in the amount of photos that users share and made an awesome albeit unique platform directly for this purpose. People love visuals and Pinterest satisfies this desire by providing today's social centric audiences with a great tool to bring awareness or 'interest' to virtually any topic.

The most fascinating aspect of today's communication tools is the transition from pure text to interactive elements that take advantage of the power of visualization, imagery, storytelling, and creativity. Social media takes this arena a step further by integrating the conversational component. Pinterest is a tool that merits special attention through its ability to add a nice visual touch to any topic at hand making it important for marketers and PR practitioners to focus on intertwined social communication.

Picasso couldn't have imagined such a tool.

Crisis communicators are interested in channels of communication that allow for additional information, expertise, and answers in the wake of a crisis. Pinterest is one of these channels that makes it easy to tell the real story. A few possibilities come to mind that would demonstrate the power of Pinterest:

BP could use Pinterest to post pictures of its clean up efforts and safety measures.

Bp_oil

Coke could use Pinterest to offer visuals into the world of its WWF collaboration and the polar bears themselves and perhaps tackle its white can debacle. The NBA could offer backstage pics that invite fans to see the NBA like never before. Just a few pinteresting ideas.

A combination of creativity, visual aptitude, storytelling ability, and passion comprise just the right collection of skills that are sure to propel brands to trailblazer status when it comes to using Pinterest for crisis communications, public relations, social business, and beyond.

 

The Quad: Fundamentals of an Innovation Hub

In the race for influence and audience attention sometimes we forget to take time for disconnected tranquility. Such was the case with a recent visit to a local Barnes and Noble, an ideal location for inspiration, critical thinking, and self exploration. After all, it's good to know thyself!

A recent article from strategy + business caught my attention and is based on the idea of How to Make a Region Innovative. With today's talk of innovation, creativity, cause, impact, and progress across industry, the time to talk about real fundamental building blocks of creating real genius and thriving environments is now.

The following are a collection of tidbits from the outstanding article that are sure to prove vital for those interested in building a thriving community and one in which ideation breeds innovation, technology fuels growth, collaboration adds to creativity, and regions are changed.

Clusters can be vitally important to a country’s innovation and prosperity, but when they are misunderstood, they do not realize their potential.

To generate one groundbreaking technological development after another, innovation must be embedded within long-lived social institutions and networks.

Four different sectors must be linked together: government, business, civil society (not-for-profit organizations), and academia.

This is called the quad.

In most communities, this quad alignment can be deliberately developed if leaders put three measures into effect. First, they should construct cross-sector networks that are richer, more diverse, and more deliberately structured than those of the past.

Think synergy.

We now know how to accelerate the process by drawing on the collective efforts of leaders in all four sectors of the quad.

Second, these leaders should continually reform the way their organizations are managed — creating a climate that fosters innovation, and adjusting the incentives and organizational structures to reward creativity and collaboration.

Reinforcement breeds solutions.

Third, leaders should invest in talented, innovative individuals, attracting, retaining, and empowering the right mix of people who can foster serial innovation.

Always hire people better then yourself.

To build a thriving community requires the collaborative efforts of several entities. Here's where it gets really interesting and should capture the attention of most visitors to this blog. Business.

Businesses provide the cluster with its economic engine. Because they will close down if they fail to innovate successfully, they take the many risks that innovation entails. The private sector furnishes a large part of the capital needed to fund strategic innovation. 

What does this mean for business? Does this confirm the work and efforts of your organization? Where can we add value to this equation of building an innovative region? 

The answers are inspiring and thought provoking helping to shed some light on the power of people, press, process, and product the four fundamentals of creativity.

 

 

Reverse Engineering Popular Spots in Advertising

The power of visual elements and a good story go hand in hand when creating an effective advertising spot. The following are my attempts at reverse-engineering two shooting scripts for several Allstate advertisements.

Allstate TV Ad: My Bad

 

Video

Audio

1.

WS  Young man exits vehicle at the scene of a crash.

Young Man: My bad

2.

WS Two crashed vehicles as older gentleman expresses frustration at the unfortunate crash.

 

3.

MS Older man and younger man exchange a conversation.

Older Man: You have insurance?

Younger Man: Yep. I’ve got…

VO: Allstate

4.

WS Two different types of vehicles crashed. One vehicle a bit more luxurious than the other. Visual bumper damage as the two exchange information.

Older Man: Really? I thought you’d have some kind of cut-rate insurance.

5.

MS The younger gentleman explaining with confidence his insurance policy.

Younger Man: Nope..I have the…

VO: Allstate Value Plan..It’s their most affordable car insurance and you still get an Allstate agent.

6

MS Older gentleman reacts with surprise and reluctant relief.

Older Man: I too have Allstate. Same agent and everything.

7.

MS Both drivers appear relaxed as younger driver is deep in thought.

Younger Man: It’s like we’re connected.

8.

MS Older driver refuses to acknowledge the connection. Reluctant.

Older Driver: No we’re not.

9.

MS Younger driver responds with confidence and enthusiasm.

Younger Driver: Yeah we are.

10.

MS Older driver responds with greater emphasis.

Older Driver: No…we’re not.

11.

MS Positive and friendly, younger driver acknowledges and reinforces the connection between the two using facial expression.

 

12.

Blue screen with white font:

 

Get the confidence of Allstate.

Music plays.

13.

MS Familiar spokesperson restates the Allstate brand promise.

Spokesperson: Dollar for dollar, nobody protects you like Allstate.

 



 

 

 Allstate TV Ad: Road Workers

 

 

 

Video

Audio

1.

WS  Three construction workers heavy in work. One stops and notices frustration.

 

2.

MS Two employees at a construction site take a few moments to address an apparent issue.

Worker #1: What’s a matter?

Worker #2: Ahhh…trouble with a car insurance claim.

Worker #1: Ah claim trouble…

VO: You should just switch to Allstate. Get their new claim satisfaction guarantee.

3.

MS Conversation continues between coworkers as a third employee enters the shot.

Worker #3: Hey he’s right man.

VO: Only Allstate puts their money where their mouth is.

4.

MS A third employee with more authority joins the conversation from a new perspective.

 

 (fine print appears on screen)

 

Supervisor: Yep…

VO: Claim service so good it’s guaranteed.

Supervisor: So I can always count on them…unlike Randy over there.

5.

WS Randy breaking new ground and heavy in work drops a jack hammer. Then throws his hardhat in frustration.

 

6

MS Three employees and supervisor looking curiously at the efforts of Randy.

Worker 3#: That’s one dumb dude.

7.

Blue screen with white font:

 

Get the confidence of Allstate.

Music starts.

8.

MS Familiar spokesperson restates the Allstate brand promise.

Spokesperson: Dollar for dollar, nobody protects you like Allstate.

 

 

 

 

 

Delivering Happiness the Zappos! Way

Zappos_logo

Delivering happiness...that is the core of Zappos!. We can learn a lot from this company including the importance of maintaining a zero experience gap. When we provide world class customer service to every person we interact with there is no experience gap. 

Here are 10 core values that form the foundation of the Zappos experience:

  1. Deliver Wow Through Service
  2. Embrace and Drive Change
  3. Create Fun and a Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships with Communication
  7. Build a Positive Team and Family Spirit
  8. Do More with Less
  9. Be Passionate and Determined
  10. Be Humble

That's how you define greatness. 

The Paradox of Originality

To be original or not to be…that is the question. In the world of new media communication...content is king. The value of quality information cannot be overstated in an arena where audiences are seeking insightful, novel, and useful material.

The blogosphere and world of new media in general is inundated with mediocrity in terms of game-changing and original content that resides on the cusp of innovation. This type of thinking is validated when we consider the fact that many of today’s leading curators pull material from the same well.

We can talk about the concepts of tribes, social graphs, and our sphere of influence but the real excitement comes from those moments in time where we discover the potential of building our own well and content silos.

The paradox of originality exists because we fail to recognize the value of noise reduction. Sharing information from the same well or visiting similar silos magnifies the noise that exists in the digital space.

Original content isn’t only king…it dominates.

Branding: New Apple iPhone4 and FaceTime

Apple is a cut above the rest in terms of branding and design. Their new iPhone4 commercial proves to be no different. Right off the back, their stunning imagery and music selection creates a desire to get your hands on one immediately. Well, isn't that the point when it comes to advertising? Of course. The ad simply does a great job of reverberating and speaking to the interests of their target audience.

  • Reverberation
  • Resonance
  • Authenticity

Three aspects of the ad that make it stand out.

The Art of Storytelling

There’s an old saying that “A picture is worth a thousand words”. You know it when you see it…those wonderfully crafted and delicately developed works of art that stop and grab your attention commanding your every thought and visual focus on the subject at hand. There’s art and then there are classic pieces of art that completely outshine the rest surviving the test of time.

In advertising, some ads lead to millions of dollars in sales and some…well, let me just say that they are a bit distracting. A good advertisement makes a clear call to action. Advertisers spend lots of dough trying to catch the attention of the masses.

Hollywood on the other hand is in the business of creating visually appealing and emotionally charged full length motion pictures in an effort to entertain. Of course, we each have our own tastes when it comes to the movies. Some films such as Titanic, Independence Day, Million Dollar Baby, and more recently Avatar explode onto the scene and make a huge impact taking home a nice chunk of change.

Are we just so in love with big boats, alien invaders, and the bold blue of the Na’vi that we rush to theaters in droves eagerly awaiting the opportunity to burn our hard earned cash? Nope. Don’t think so.

The success of memorable ads and movies is completely built upon the art of storytelling. The ability to capture our attention and take us to a place we’ve never been is a vital component of measurable success.

Let’s apply this to new media. What will happen if we take a moment to look beyond the vanity of social media and recognize the power of a good story? Making an effort to connect with others is wonderful and an essential part of being an online citizen. However, bringing value and authenticity to the table is completely hinged on our ability to tell a good story.

Engagement is built around the ease and multifaceted dynamic of making it easy for others to tell your story.

Where do you want to take us? Where are we headed? Down a boring road of the same old’ uneventful hogwash or are we headed towards a new arena of impact and influence?

The Potential for Success in 2010

Chris Brogan has an excellent post on his blog entitled "Wiring Yourself for Success" and in an effort to build off his words of advice...here is one of my three words for 2010.

Goal word: Impact

Path 1: Participate in the conversations taking place.

Path 2: Give back to my community.

Path 3: Lend a helping hand.

Distractions: Time restraints, personal commitments.

Steps to the path: Stay organized. Make time. Focus on the end results.

The finish line: Measurable results. Rewarding relationships. Positive momentum.

What's next: Take it to the next level. Growth and expansion.

What are your three words?