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Filed under: Strategy

Pinterest and Crisis Communications in PR

Pinterest is a rising star in social media thanks to its unique visual elements and social sharing dynamics. The network recognized a niche in the amount of photos that users share and made an awesome albeit unique platform directly for this purpose. People love visuals and Pinterest satisfies this desire by providing today's social centric audiences with a great tool to bring awareness or 'interest' to virtually any topic.

The most fascinating aspect of today's communication tools is the transition from pure text to interactive elements that take advantage of the power of visualization, imagery, storytelling, and creativity. Social media takes this arena a step further by integrating the conversational component. Pinterest is a tool that merits special attention through its ability to add a nice visual touch to any topic at hand making it important for marketers and PR practitioners to focus on intertwined social communication.

Picasso couldn't have imagined such a tool.

Crisis communicators are interested in channels of communication that allow for additional information, expertise, and answers in the wake of a crisis. Pinterest is one of these channels that makes it easy to tell the real story. A few possibilities come to mind that would demonstrate the power of Pinterest:

BP could use Pinterest to post pictures of its clean up efforts and safety measures.

Bp_oil

Coke could use Pinterest to offer visuals into the world of its WWF collaboration and the polar bears themselves and perhaps tackle its white can debacle. The NBA could offer backstage pics that invite fans to see the NBA like never before. Just a few pinteresting ideas.

A combination of creativity, visual aptitude, storytelling ability, and passion comprise just the right collection of skills that are sure to propel brands to trailblazer status when it comes to using Pinterest for crisis communications, public relations, social business, and beyond.

 

The Quad: Fundamentals of an Innovation Hub

In the race for influence and audience attention sometimes we forget to take time for disconnected tranquility. Such was the case with a recent visit to a local Barnes and Noble, an ideal location for inspiration, critical thinking, and self exploration. After all, it's good to know thyself!

A recent article from strategy + business caught my attention and is based on the idea of How to Make a Region Innovative. With today's talk of innovation, creativity, cause, impact, and progress across industry, the time to talk about real fundamental building blocks of creating real genius and thriving environments is now.

The following are a collection of tidbits from the outstanding article that are sure to prove vital for those interested in building a thriving community and one in which ideation breeds innovation, technology fuels growth, collaboration adds to creativity, and regions are changed.

Clusters can be vitally important to a country’s innovation and prosperity, but when they are misunderstood, they do not realize their potential.

To generate one groundbreaking technological development after another, innovation must be embedded within long-lived social institutions and networks.

Four different sectors must be linked together: government, business, civil society (not-for-profit organizations), and academia.

This is called the quad.

In most communities, this quad alignment can be deliberately developed if leaders put three measures into effect. First, they should construct cross-sector networks that are richer, more diverse, and more deliberately structured than those of the past.

Think synergy.

We now know how to accelerate the process by drawing on the collective efforts of leaders in all four sectors of the quad.

Second, these leaders should continually reform the way their organizations are managed — creating a climate that fosters innovation, and adjusting the incentives and organizational structures to reward creativity and collaboration.

Reinforcement breeds solutions.

Third, leaders should invest in talented, innovative individuals, attracting, retaining, and empowering the right mix of people who can foster serial innovation.

Always hire people better then yourself.

To build a thriving community requires the collaborative efforts of several entities. Here's where it gets really interesting and should capture the attention of most visitors to this blog. Business.

Businesses provide the cluster with its economic engine. Because they will close down if they fail to innovate successfully, they take the many risks that innovation entails. The private sector furnishes a large part of the capital needed to fund strategic innovation. 

What does this mean for business? Does this confirm the work and efforts of your organization? Where can we add value to this equation of building an innovative region? 

The answers are inspiring and thought provoking helping to shed some light on the power of people, press, process, and product the four fundamentals of creativity.

 

 

Six Ways to Make People Like You

Winning friends and influencing people is the heart and soul of social media. Individuals and brands are on a mission to capture audience attention, build trust, and turn fans into advocates. In "How to Win Friends and Influence People", American writer and lecturer Dale Carnegie offers readers several tips, tools, and strategies for making new friends comprising a relevant study for today's students of new media.

Six Ways to Make People Like You

  1. Become genuinely interested in other people.
  2. Smile.
  3. Remember that a person's name is, to him or her, the sweetest and most important sound in any language.
  4. Be a good listener. Encourage others to talk about themselves.
  5. Talk in the terms of the other person's interest.
  6. Make the other person feel important and do it sincerely.

Clearly, success is built on the art of personalization.

 

The Perfect Customer

Some business owners make the mistake of trying to appeal to the widest audience possible. That's a great way to lose everyone at once. When someone reads your headline, they need to feel an instant sense of recognition that you are speaking directly to them. Personalization of the message and a consumer's response to that message are all-important.

(Source: Web Marketing for Small Businesses)

Define your niche and then focus on being the best at what you do. Excellent insights for those wanting to start something great.

Social Capital and the Value of Residual Returns

Participating in social media takes a tremendous amount of investment. Inputs can range in time and scope making it necessary to measure the amount of return that one hopes to gain from tweets, blog posts, and other various forms of content. True success in the digital landscape requires substantial investment of an individual's time and effort.

Benchmarks

Before investing in social media, marketers and storytellers alike must identify concise objectives. These goals will help keep all efforts focused on the tasks at hand and open up opportunities for improvements. Benchmarks allow an individual to identify their target results.

However, before we focus too much time on retweets, likes, comments, subscribers, friends, followers, listeners, and so forth...let's stop for a moment to recognize the value of residual returns on our social media investment.

Here are a few questions to ask as you begin on placing a value on your social media marketing efforts:

  • Is your content so good that people actually gained value from reading or sharing?
  • Do you place enough of an importance on the value of reciprocity?
  • Is social capital a vital component of your strategic efforts?
  • Is your network (comprised of friends, followers, etc.) coming back for more?
  • Does your audience care about you enough to actually share your content even when there's nothing new to share?

Residual returns on social capital can provide a unique benchmark for measuring the success of your continued investment in social media.

 

Content Is Still King

The battle for audience awareness is in full swing. The race to build a community of raving fans and brand advocates is miles long.

However, some still forget about the ultimate shortcut to engagement and relevance.

Content.

Quality content can be the key that unlocks new doors of opportunity and influence.

Content matters.

Who Owns Social Media?

Social media has become the focus of many individuals, organizations, and brands looking to connect with today’s online audiences. Success stories motivate key decision makers to participate and explore their own social media plan of attack.

However, questions are bound to arise as to how to approach this new medium and arena of social interaction and engagement.

Brian Solis offers some good perspective on the key responsibilities associated with managing social media:

Once we let go of the rope in this veritable tug of war of who owns social media and realize that no one necessarily owns this diverse medium, we can then concentrate our efforts on shaping the perception of our brand and contribute to its sense of value and purpose within the influential communities that define our markets.

Social Media, at the very least, galvanizes the socialization of businesses, down to departmental and individual roles. Service, marketing, PR, HR, sales, finance, product, will maintain a social presence as dictated and demanded by their communities, thus evoking the movement from social CRM (sCRM) to SRM.

Social relationship management is a responsibility of every extension of your organization.

Five Rules of Engagement: Targeting Hispanics Online

Trust and engagement are two important elements of successful social media participation. Marketers and publishers alike understand the megaphone nature of sites such as twitter. Hence, we see the constant barrage of “Follow us on twitter” or “Friend us on Facebook” across various print, radio, and digital advertising campaigns. Recognition of the importance of social media and the various conversations taking place online seems to have hit mainstream.

And for good reason.

Check out my complete guest post over at the fantastic blog of Louis Pagan.

Managing Reputation Risk

Risk management and prevention requires a strategic effort in order to survive and thrive. Social media allows for an excellent opportunity to participate in environmental scanning and similar preventative measures which can help improve an organization's customer retention. The Reputation Institute helps us to understand the importance of managing reputation risk.

Executives know the importance of their companies’ reputations. Firms with strong positive reputations attract better people. They are perceived as providing more value, which often allows them to charge a premium. Their customers are more loyal and buy broader ranges of products and services. Because the market believes that such companies will deliver sustained earnings and future growth, they have higher market value and lower costs of capital. In an economy where 70% to 80% of market value comes from hard-to-assess intangible assets such as brand equity, intellectual capital, and goodwill, organizations are especially vulnerable to anything that damages their reputations. Damage to reputation is an enterprise-wide event that can lead to lowered stakeholder support, decline in financial performance, and a loss of goodwill with local communities as well as its ‘license to operate’ in key markets.

Most companies, however, do an inadequate job of managing their reputations in general and the risks to their reputations in particular. They tend to focus their energies on handling the threats to their reputations that have already surfaced. This is not risk management; it is crisis management – a reactive approach whose purpose is to limit the damage. Reputation risk management is about anticipating threats that may damage the company’s reputation capital.

A recent survey on global risk management, conducted by AON indicated that of the top 10 corporate risks managers see today, ‘damage to reputation’ has the highest threat to value. Although ‘damage to reputation’ tops the list of risks identified by senior managers, fewer than 50% of them claim to have a strategic plan in place for managing reputation risk. Most CEOs admit that their companies lack coordination with respect to who owns reputation risk, and responsibilities are fragmented among a wide range of business managers.

It is crucial that companies implement a Reputation Risk Management Process to objectively and systematically assess potential gaps between stakeholder perceptions and company behaviors. Vital to the success of the process is that a senior executive below the CEO is responsible and that a cross-functional team manages the reputation risks...